State Consumer Disputes Redressal Commissions (SCDRC) are quasi-judicial bodies established under the Consumer Protection Act, 2019 to provide consumers with a quick and cost-effective means of resolving disputes with businesses. These commissions are set up at the state level and have jurisdiction over complaints involving goods or services valued up to Rs. 1 crore.
Composition of SCDRC
Each SCDRC consists of a president and two members, one of whom must be a woman. The president is usually a retired judge of the High Court, while the members are either lawyers or individuals with a background in consumer protection.
Jurisdiction of SCDRC
SCDRCs have jurisdiction over complaints relating to defects in goods or services, deficiency in services, unfair trade practices, and misleading advertisements. They can also hear appeals against orders of District Consumer Disputes Redressal Commissions (DCDRC) within their respective states.
Procedure of Filing Complaints
To file a complaint with the SCDRC, the consumer must first attempt to resolve the issue with the business. If the issue remains unresolved, the consumer can file a complaint in writing with the SCDRC, along with the necessary documents and fees. The SCDRC will then issue a notice to the opposite party, who must respond within 30 days.
Powers of SCDRC
SCDRCs have the power to summon and enforce attendance of witnesses, receive evidence on affidavits, and call for documents. They can also order the opposite party to replace defective goods, refund the cost of the goods or services, or pay compensation for any loss or injury suffered by the consumer. Additionally, they can impose penalties on businesses for unfair trade practices or misleading advertisements.
Time Limit for Resolving Complaints
SCDRCs are required to dispose of complaints within 90 days of the filing of the complaint. However, if the commission is unable to dispose of the complaint within this time frame, it must record the reasons for the delay and dispose of the complaint within the next 90 days.
In conclusion, the State Consumer Disputes Redressal Commissions play a vital role in protecting the rights of consumers in India. By providing a speedy and cost-effective means of resolving disputes, these commissions ensure that consumers are not left at the mercy of businesses. Consumers should be aware of their rights and the procedure for filing complaints with the SCDRC, as well as the powers of the commission to ensure that they can seek redressal effectively.
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